I’ve blogged before how I find most businesses on the Internet have horrible customer service or none. I had one person when I asked that I haven’t gotten a response in two weeks via email and they have no published phone number when I met him he just said “I’m busy”. Have your heard of an assistant? Do you think I’m going to buy anything you come out with again? Or go to one of your seminars? Are you kidding me?
Seth the marketing guru. I love his books had this to say about responding to a critical letter. So true.
The only productive response to a critical letter or piece of a feedback from a customer is, “You’re right…â€
You’re right, I can see that you are annoyed.
You’re right, that is frustrating.
You’re right, with the expectations you had, it’s totally understandable to feel the way you do.
You’re right, and we’re really sorry that you feel that way.
Every one of these statements is true, each one is something you are willing to put into writing. It validates the writer, thanks them for sharing the frustration and gives you a foundation for an actual dialogue.
Seth’s Blog: You’re right!
Someone posted that they only hire workaholics (it’s a startup, so go figure). Another CEO then wrote a blog post in response saying fire the workaholics. I’ve been a workaholic. Almost killed me. Made it out alive. Then when my best friend died at such a young age my life changed forever. When you have your life flash before your eyes and you think it is the end of this realm and all you can remember is working (even if inspired work) it’s depressing. I would rather be homeless then be a workaholic. I enjoy life and funny thing is, I’ve found that I get more done, more inspiration and I make more money.
Here’s another take on that: Fire the people who are workaholics! Here’s five reasons why:
- Workaholics may well say that they enjoy those 14 hour days week after week, but despite their claims, working like that all month, all the time is not going to be sustainable. When the burnout crash comes, and it will, it’ll hit all the harder and according to Murphy at the least convenient time.
- People who are workaholics are likely to attempt to fix problems by throwing sheer hours at the problem. If you’re dealing with people working with anything creatively that’s a deadbeat way to get great work done.
- People who always work late makes the people who don’t feel inadequate for merely working reasonable hours. That’ll lead to guilt, misery, and poor morale. Worse, it’ll lead to ass-in-seat mentality where people will “stay late†out of obligation, but not really be productive.
- If all you do is work, your value judgements are unlikely to be sound. Making good calls on “is it worth it?†is absolutely critical to great work. Missing out on life in general to put more hours in at the office screams “misguided valuesâ€.
- Working with interesting people is more interesting than just working. If all you got going for your life is work, work, work, the good team-gelling lunches are going to be some pretty boring straight shop talk. Yawn. I’d much rather hear more about your whittling project, your last trek, how your garden is doing, or when you’ll get your flight certificate.
Fire the workaholics - (37signals)
I’ve released a new plugin for WordPress 2.5 that allows you to add html code to your footer. That way you don’t have to add your footer information to your theme or worry about theme updates.
For Abundance Unlimited web clients you have this installed already and you are good to go.
It’s free. Enjoy.
AU-Footer | Abundance Unlimited
WordPress Footer plugin lets you add html code to your website footer. A footer on a website is where you typically have your copyright notice. You no longer have to update the footer template manually which is helpful for theme updates and switching themes.
Features:
- Available for WordPress 2.5
- No PHP skills or file changes needed
- User interface to customize your footer
Pricing and Licensing:
Good news, this plugin is free for everyone! Since it’s released under GPL, you can use it free of charge on your personal or commercial blog. But if you enjoy this plugin, you can thank me and leave a small donation for the time I’ve spent writing and supporting this plugin. 
If you don’t like PayPal, you can also send me an Amazon.com gift certificate. My email address is chris (at) theprosperityguy.com. Thanks for your support! 
Notify List:
IMPORTANT! Subscribe to get notified about upgrades and new major releases and security issues. Confirmation required (double-opt-in).
Installation:
Simply download the Zip-Archive and extract all files into your wp-content/plugins/ directory. Then go into your WordPress administration page, click on Plugins and activate it. After that you will have a new menu point called “Abundance Unlimited Foot” under the “Settings” menu. You can enter your footer html code and click save..
Support:
If you have comments/problems/suggestions, see something in the code which is not compliant to the WordPress Plugin Codex, or just want to say “Yeha! It works!”, feel free to create a post at the WordPress support forum and tag it with “footer”. It’s likely that you’ll get an answer for your problem faster there than by writing me an email, because I get a lot of support emails and need some time to read and answer them all. If you think you’ve found a bug, please open a new ticket here.
Example of a footer is at the bottom of this page.
Admin Screenshot:
Click on graphic to see bigger.
Other Services and Products
Do you want expert hosting? Check us out. I also have a book “Prosperity Games” on how to create new business ideas based on what you love.
I got stumbleupon’ed and totalfark’ed this last week with my blog post about the Warrior Event. I got a nice big spike of traffic. Just shows you that putting the Share This button on all your posts works.
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