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From the monthly archives:

January 2009

Disgruntled customer offered Virgin job

29 January 2009

Yesterday I blogged about Virgin and why complaining customers are the best.  Well, today Virgin offers the complaining customer a job.

A Virgin Atlantic spokesman said that an offer has been extended to the complainant to select new meals to serve on the airline.
“While we investigated his complaint seriously, and following Richard Branson’s phone call, we’ve [...]

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The Secret of Fearless Living

27 January 2009

Something big is happening today and I knew you wouldn’t want to miss out.
Today, January 27, Guy Finley has gathered together over 165 leading authors and experts to show you new ways to lift your life to breathtaking heights — including the one great secret to being wise, fearless, and free.
Guy has written an [...]

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Complaining Customers Are The Best

27 January 2009

Virgin has what some are calling the world’s best passenger complaint letter floating around.  It’s been emailed around the world.  Of course it is very embarrasing for Richard Branson and everyone at Virgin.  They are know for excellent service, but the passenger has some valid points with pictures.
I learn more and fix more from complaining [...]

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The Greatest Superpower in the World

26 January 2009

So here’s a question,
“If you could have any superpower in the world, what would it be?”
Watch this video to discover the superpower millionaire business coach John Assaraf says every person desires:
The Greatest Superpower in the World
There are a lot of cool superpowers out there: invisibility, mastery of the elements, reading people’s thoughts…
But you know what?
Of [...]

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Pillars of Success

21 January 2009

How do you feel about 2009? For most of us it holds a great deal of ambivalence. It promises to be a year of great positive change, yet lurking in the background is an element of fear. None of us want to hold onto the fear for we do not want to create a self-fulfilling [...]

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Stop Worrying or Die

16 January 2009

Stop worrying about doing everything. Stop worrying about things beyond your control. Stop worrying about what some people think about you.
I took this photo.  It’s my most popular photo on flickr.  It’s being favorited a few times.  Why?  People are tired of worrying.  They don’t want to worry but they still do.
Worrying may have [...]

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The bullshit of outage language

15 January 2009

Don’t you hate it when people bullshit you.  “We are having an availability issue”.  Bullshit you are offline.  Better answer is to say you are wrong.
David at 37 Signals says:
Service operators generally suck at saying they’re sorry. I should know, I’ve had to do it plenty of times and it’s always hard. There’s really never [...]

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