Don’t you hate it when people bullshit you. “We are having an availability issue”. Bullshit you are offline. Better answer is to say you are wrong.
David at 37 Signals says:
Service operators generally suck at saying they’re sorry. I should know, I’ve had to do it plenty of times and it’s always hard. There’s really never a great way to say it, but there sure are plenty of terrible ways.
One of the worst stock dummies that even I have resorted to in a moment of weakness is this terrible non-apology: “We apologize for any inconvenience this may have caused”. Oh please. Let’s break down why it’s bad:
Read David’s entire post and learn what to say instead at The bullshit of outage language.
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