29 January 2009
Yesterday I blogged about Virgin and why complaining customers are the best. Well, today Virgin offers the complaining customer a job.
A Virgin Atlantic spokesman said that an offer has been extended to the complainant to select new meals to serve on the airline.
“While we investigated his complaint seriously, and following Richard Branson’s phone call, we’ve [...]
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22 December 2008
I blogged about Guy Kawasaki and Richard Branson last week. Guy got a foot massage from Richard to convince Guy to fly Virgin next time.
This spurred Guy to a chapter of his book Reality Check The Art of Customer Service. Check out the 16 points Guy talks about. A great reality check.
OPEN Forum by American [...]
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