The Art of Customer Service

I blogged about Guy Kawasaki and Richard Branson last week.  Guy got a foot massage from Richard to convince Guy to fly Virgin next time.

This spurred Guy to a chapter of his book Reality Check The Art of Customer Service.  Check out the 16 points Guy talks about.  A great reality check.

OPEN Forum by American Express OPEN | The Art of Customer Service.

Tags: customer service, Guy Kawasaki, Richard Branson, virgin