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The Art of Customer Service

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by Christopher Sherrod on December 22, 2008

in Blog

I blogged about Guy Kawasaki and Richard Branson last week.  Guy got a foot massage from Richard to convince Guy to fly Virgin next time.

This spurred Guy to a chapter of his book Reality Check The Art of Customer Service.  Check out the 16 points Guy talks about.  A great reality check.

OPEN Forum by American Express OPEN | The Art of Customer Service.

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